Retail Services is the combination of strategies a business takes to encourage customers to purchase items in a retail store. This can include all promotion and marketing activities from the initial planning stage to the execution stage. Some large stores hire retail merchandisers to create these plans.

Some of the job titles held by our trainees in Retail Merchandising sector are Merchandising Assistant, Retail Buying Assistant, Assistant Buyer, Purchasing Assistant and more.

“Like most retailers, we don’t know exactly where we will land at the end of it but our curiosity and willingness to create will be a guide for us.” – Jesper Brodin, CEO, Ikea

Course Objective:

This course provides students with the skills and knowledge to carry out the operations in retail outlet, such as Handle Merchandise, perform cashiering and serve customers, so as to ensure the efficient delivery of quality service to customers. Students will also have the skills and knowledge to enhance visual appeal of merchandise display in retail outlet, such as prepare merchandise, props and point-of-purchase display, so as to uplift the store’s image and customer’s satisfaction.

Job Opportunities:

After completion of course in Retail Services candidates are employed by departmental store or companies in the retail business selling products and services direct to customers. Some of the job titles held by candidates include retail assistant, retail associate, and assistant visual merchandiser.

Unit Objective:

On completion of the unit Candidate should be able to handle both oral and written communication required at the workplace at a functional level. They will be able to apply communicative skills (listening, speaking, reading and writing) in the workplace in social and cross-culture settings.

On completion of the unit Candidate should be able to cultivate customer rapport manage their needs and expectations and handle services recovery and promote product services.

On completion of the unit, Candidate should be able to project a professional image through proper grooming as well as apply proper etiquette in a business setting.

On completion of the unit, Candidate should be able to produce office documents using word processing spreadsheet and presentation software package. In addition, Candidates will be able to handle file management and have a basic appreciation of the user level maintenance of hardware.

On completion of the unit, Candidate should be able to handle a range of core retail operations such as receiving, pricing, replenishing and cashiering.

On completion of this unit, Candidate should be able to develop basic visual merchandising skills in executive a visual presentation to enhance a retia store’s image, service and merchandising to its customers.

A group of essential abilities that involve the development of a knowledge base, expertise level and mindset that is increasingly necessary for success in the modern workplace. Employability skills are typically considered essential qualifications for many job positions and hence have become necessary for an individual’s employment success at just about any level within a business environment.

Industrial Training of three months duration, to have hands on experience in Retail Industry in all major retail firms and MNCs.

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